We're going to evaluate your carpet together and address any concerns you might have. We'll show you what spots will and will not come out with your carpet cleaning. We'll measure your carpet and tell you exactly how much your carpet cleaning will cost. We'll get your approval before we start steam cleaning your carpets (at EnviroCare, we don't like surprises any more than you do).
Now that we've got your approval, if your carpets need to be vacuumed, that's where we'll start. It's much easier to vacuum dry dirt than to steam clean wet dirt! We'll treat any unsightly spots with specialized spotters. If the spots will come out, we're going to get them out.
Like a magician, it's time to magically make spots and dirt disappear! At EnviroCare we do it right. Sometimes that means we have to take extra time. If it takes three times to steam clean the traffic pattern, that's what we'll do. Any remaining spots that don't come out in the steam cleaning process will receive extra special attention.
If you have chosen your one-year spot and spill warranty, we will apply carpet protection. It will make your vacuuming more efficient and guard against most spots and spills. If you spill something and can't get the spot out, don't worry! You're protected! We'll come back and get the spot out for free! That's your worry-free guarantee for better carpet cleaning in Anchorage!
What Should the Customer Know About Your Pricing (e.g., discounts, fees)?
Our prices are all posted on our website http://www.EnviroCareAK.com
What Is Your Typical Process for Working with A New Customer?
We will come out and give you an exact quote of what it will cost to clean your carpet/upholstery. And what to expect.
What Education and/or Training Do You Have That Relates to Your Work?
We have been to the IICRC classes. And 21 years of experience.
How Did You Get Started Doing This Type of Work?
After having a bad experience with a company cleaning my carpets 21 years ago. I bought a Bissell and cleaned it myself. The cleaning turned out much better. So, one thing led to another, bought professional equipment. I went into business knowing we could do much better.
What Types of Customers Have You Worked With?
All kinds over the past 21 years.
Describe a Recent Project You Are Found of. How Long Did It Take?
Cleaned all the carpets at the largest Title company in AK 2 days.
What Advice Would You Give a Customer Looking to Hire a Provider in Your Area of Work?
Make sure they have a 100% iron clad guarantee
What Questions Should Customers Think Through Before Talking to Professionals About Their Project?
Do they have testimonials? How many years have they been in business? Do they offer a guarantee? Will they tell me up front the cost to clean carpets?